Find peace of mind with an experienced, dedicated team of experts

As IT specialists, we understand the importance of having ongoing and reliable support, available wherever you are and at any time. Sysgain's capable offshore development team works with our global team as well as the client's teams in delivering exceptional customer service. Our offshore teams lead, engage, and participate in development, delivery, quality assurance, and support for Sysgain's products and services -- 24/7.

Our Support Services

Fully Manage AWS or Azure Deployment

We are capable of fully managing your AWS or Azure-based deployments, as well as any associated applications and databases.

Optimize performance and save costs

Utilize our knowledge of cloud and data solutions to help optimize the performance of your deployments while cutting IT and maintenance costs.

Unique Support Models

Our support team is flexible and knowledgeable; we can help you choose the right support model based on your specific needs.

Post-Production Monitoring & Reporting

Ensure your product’s success with our ongoing support; we can monitor deployments, report issues and status, and more.

On-Site and Global Resources

Our support teams span from on-site locations to across the globe. You can trust that a Sysgain support representative will always be there.

Managed Services

Office 365/Azure

Support for Azure/Office 365 products and services: SQL azure, VM, SharePoint Online, etc.

Monitoring via Microsoft & custom scripts and tools

Automation via Chef, Powershell, and ARM Templates

Patch Management of OS

Backups and Disaster Recovery

Live Troubleshooting support

Outsourced monitoring and operations support

Monitoring & Operations support
via staff augmentation

Amazon Web Services

Support for AWS products and services: ECS, EBS, ELB, S3, RDS, Redshift, etc.

Monitoring via CloudWatch, Datadog, and Custom Scripts & Tools

Automation via Chef & Cloudformation

Post-launch cost optimizations using AWS and 3rd-party tools

Patch Management of OS

Backups and Disaster Recovery

Monitoring & Operations Support
via Staff Augmentation/Outsourced

24/7 Global Operations provides support for

  • Application Development
  • User Interface Design
  • Quality Assurance
  • Live Event Support for Video Platform
  • Tier-2 Support
  • System Operations and Server Management